Tree Shop Garden Centre Website  -  thetreeshop.net  -  Privacy Statement

 

At Tree Shop Garden Centre your right to privacy is important to us. This document explains why we collect your personal information and how we may use or disclose that information.

 

We collect information about you to provide our direct mail products and services to you. We usually collect personal information such as name, contact information, delivery details, order and payment details. For your convenience in placing orders online our web site can store a ‘cookie’ on your computer that contains the personal information you have previously entered. If you do not wish this ‘cookie’ to be stored on your computer you should refer to your internet browser’s help function to find out how to turn this feature off. Our web hosting provider’s standard software will routinely collect details of use of our website to help us provide a better service but is not intended to collect personal details. If you do not provide the information sought by Tree Shop Garden Centre it may affect our ability to provide you with our products and services.

 

We use your personal information to fulfil your order, process required payments and keep you informed of the products and services we provide. We need to provide certain information to other parties in order for them to fulfil services on our behalf as part of us providing our products and services to you. If we do this we require these parties to protect your information in the same way we do. The types of organisations we need to disclose your personal information to include:

Royal Mail and private delivery companies who deliver your order on our behalf.

Service providers involved in our electronic banking and e-commerce processes in respect of processing orders and the associated payments.

 

Where we provide order processing and fulfilment services under a contractual arrangement with other companies we will treat your personal information with the same respect as we do for normal Tree Shop Garden Centre customers. Where we are collecting your personal information on their behalf it will be clear to you that we are doing so and we will only do so with other organisations that apply satisfactory privacy policies themselves.

 

Your personal information will not be disclosed to other third parties for purposes other than those for which you have provided it to us without your consent, except where required by law.

 

You can request access to the personal information we hold about you. You may ask us at anytime to correct this information where you believe it is incorrect or out of date. To access the personal information we hold about you please contact Tree Shop Garden Centre detailing the information you would like to know. Once we have confirmed your identity we will endeavour to respond to your request as quickly as possible. We may apply an administration fee for this service.

 

If you have a complaint about our Privacy Statement or its application then please detail your complaint in writing and send it to - The Manager, Tree Shop Garden Centre, Clachan, Cairndow, Argyll, PA26 8BL.